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Home » Refund Policy

Refund Policy

Effective Date: 01.01.2025

Wescle Suite (“we,” “us,” or “our”) aims to provide high-quality digital products and services to our customers. This Refund Policy outlines the conditions under which refunds are granted, the eligibility criteria, and the process for requesting a refund. By purchasing our products, you agree to this policy.

1. Eligibility for Refunds

Refunds are available under the following conditions:

1.1 For Wescle Suite (WordPress Plugin):

  • Refunds can be requested within 14 days of the initial purchase date if the product fails to function as described in our documentation and marketing materials.
  • Refunds will be processed if the customer provides sufficient proof that the software does not meet the advertised functionality by more than 20%, and all troubleshooting steps have been exhausted.
  • The customer must use the latest version of Wescle Suite and comply with all system requirements.
  • Refunds are applicable only if no unauthorized modifications have been made to the software.

1.2 For Wescle Template (WordPress Template):

  • Refunds can be issued within 14 days of purchase, provided that:
    • The template does not perform the declared functions by more than 20%.
    • The customer is using the latest version of WordPress.
    • The template has been tested on a freshly installed WordPress instance without third-party plugins or themes.
    • No modifications have been made to the source code or core functionality.
    • The issue is not caused by conflicts with third-party themes or plugins.

1.3 Refund Exceptions:

  • Refunds will not be issued in cases where:
    • The product is purchased for evaluation purposes without an intent to use it.
    • Customer dissatisfaction with design preferences or non-functional elements.
    • Non-compliance with installation and usage guidelines provided by Wescle.
    • The issue is due to third-party services, such as hosting providers or external API failures (e.g., OpenAI, Google APIs, Unsplash).
    • Force majeure events that affect product performance, such as cyberattacks or server downtimes beyond our control.
    • The customer does not provide hosting details and admin panel access to investigate and verify the reported issue.

1.4 Security and License Compliance:

  • We have an internal security protection system for our plugins and templates, which collects data on user account usage and processes during the use of our products with active subscriptions.
  • If illegal use of hacked or unlicensed versions is detected, we reserve the right to identify such activity through our internal security rules.
  • Tracking is limited to identifying illegal use only and does not infringe upon the privacy of legitimate users.
  • No refunds will be issued for violations or exploitations of our software, and accounts found in violation may be suspended or banned, resulting in the revocation of all previously purchased product licenses.

1.5 Product Deprecation:

  • If any product is scheduled for deprecation or discontinuation, customers will be notified at least 30 days prior to the deprecation date. No refunds will be issued for deprecated products after the notification period.

2. Refund Process

To request a refund, customers must follow these steps:

2.1 Submission of a Refund Request:

  • Send an email to info@wescle.com with the subject line “Refund Request” and include the following details:
    • Order number and date of purchase.
    • Description of the issue and troubleshooting steps taken.
    • Screenshots or video evidence supporting the claim.
    • Access to the customer’s web resource (admin panel, FTP) for issue verification by our technical support team.

2.2 Processing Time:

  • Refund requests will be reviewed within 14 business days from the date of submission.
  • If approved, the refund will be processed within 7 business days after the necessary verification.

2.3 Refund Method:

  • Refunds will be issued to the original payment method used during the purchase.
  • Customers are responsible for any transaction fees or currency exchange fees imposed by their payment provider.

3. Non-Refundable Items

Certain products and services are non-refundable, including but not limited to:

  • Subscription renewals after the initial refund period has passed.
  • Custom development services, consultancy, or third-party integrations.
  • Digital goods that have been downloaded and used without reported issues during the trial period.
  • Promotional or discounted purchases made during special events.

4. Modifications to the Refund Policy

Wescle Suite reserves the right to modify this refund policy at any time. Customers will be notified of any significant changes via email or through platform notifications.

5. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Wescle Suite Support
Email: info@wescle.com 
Website: https://wescle.com

By purchasing our products, you acknowledge and agree to the terms of this Refund Policy.

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