Chat
The Wescle Chat Module is a powerful communication platform designed to simplify and enhance customer interactions and internal team collaboration. With intuitive design and detailed visitor analytics, the chat module significantly streamlines your customer support and sales processes.
Admin Panel Overview
• Unified Inbox: Efficiently manage all customer interactions from a centralized inbox. Quickly navigate through statuses like Unread, Archived, or Bin.
• Labels & Organization: Utilize customizable labels such as “New Leads,” “Support Requests,” and “Sales” to effectively categorize and prioritize conversations.
• Advanced Filtering: Easily sort and manage conversations by assigned agents or departments, enhancing operational efficiency.
• Visitor Insights: Gain access to extensive visitor details, including personal data, geolocation, browser statistics, referral UTMs, and comprehensive browsing history.
User Management
Effectively manage team collaboration and access permissions through three key sections:
• Members: Add or remove chat agents, assign roles (e.g., Admin, Agent), and manage their active status.
• Departments: Organize agents into departments (e.g., Sales, Support) to streamline routing and improve response efficiency.
• Ban List: Control unwanted interactions by banning problematic users, preventing future disruptions.
Customization and Additional Settings
• Widget Style: Customize the appearance of your chat widget to match your brand identity.
• Social Integrations: Provide quick access to your company’s social media profiles directly within the chat widget.
• Extra Buttons & Fixed Messages: Configure interactive buttons and preset messages for common responses to speed up interactions.
• Featured Articles & Collections: Integrate a searchable knowledge base within your chat widget for easy customer self-service.
• Triggers: Set automated messages that proactively engage visitors based on specified behaviors or criteria.
Frontend User Interface
• Intuitive Widget: A simple, clean interface ensures a smooth experience for website visitors.
• AI Chat Assistant: Empower users to find answers quickly by interacting with an AI-powered assistant or exploring helpful content through featured articles.
• Quick Access Resources: Offer direct links to your FAQs, social channels, featured articles, and key customer support options.
Integration with Analytics Module
• Access detailed visitor analytics such as country, IP address, browser type, operating system, device information, and initial contact UTMs directly within each chat interaction.
• View visitor journey paths to understand exactly how users navigate your site, helping you identify interests and optimize conversations based on user behavior.
• Combine chat data with analytical insights to gain a comprehensive understanding of customer behavior, improving decision-making for sales, marketing, and customer service.
• Proactively engage users using analytics insights, providing more targeted, personalized interactions.
With this integration, the Chat module goes beyond communication, becoming a powerful analytical tool that enriches customer interactions and enhances your strategic capabilities.
